Delete Your Kitrex Account

Account Deletion Overview

You can delete your Kitrex account at any time from the app settings. This action is permanent and cannot be undone. All your data, including rental history, profile information, and associated data, will be removed from our servers.

Note: If you have any ongoing rentals or pending payments, you may need to resolve those before deletion is allowed.

How to Delete Your Account

1. Open the Kitrex app and go to your Profile tab.
2. Tap on Settings (gear icon) in the top right corner.
3. Scroll down and select Delete Account button.
4. You will be asked to confirm your decision. Read the warning carefully.
5. Tap Delete Account again to confirm.
6. Enter your password if prompted for security verification.
7. Your account will be permanently deleted immediately.

What Happens to Your Data?

When you delete your account:

• Your personal information (name, email, phone number) is removed from our databases.
• Your rental history, booking records, and transaction data are deleted.
• Any uploaded profile photos or identification verification data (if used via DigiLocker or Driving License) are erased.
• Your store listings (if you are a Keeper) will be removed, and any active bookings associated with your store may be affected.
• All data is irreversibly deleted and cannot be recovered.

Before You Delete

Consider the following before deleting your account:

• Ensure you have no active or upcoming rentals that need to be completed or cancelled.
• Withdraw any pending earnings or payouts to your bank account.
• Download any important data you wish to keep (e.g., rental receipts) before deletion.
• If you have a store as a Keeper, you may want to transfer ownership or inform your renters of the closure.

Need Help?

If you encounter any issues while trying to delete your account, or if you have questions about the process, please contact our support team: